Theo plugs into Slack, Discord, LinkedIn, your support inbox, and your help desk. He answers common questions from your knowledge base, flags anything ambiguous for human review, posts welcome messages and weekly digests, and tracks sentiment over time.
He never makes things up — when he doesn't know, he says so and escalates. Every reply is logged, exportable, and reviewable.
Multi-channel monitoring — Slack, Discord, LinkedIn comments, support inbox.
FAQ responses — pulls from your KB, cites sources, never hallucinates.
Smart escalation — flags ambiguous or high-risk questions for human review.
Sentiment tracking — alerts when sentiment dips, tracks NPS-style trends.
Welcome messages — onboarding new members with the right context.
Weekly digests — top discussions, new members, sentiment summary.
KB suggestions — flags repeat questions as new FAQ entries.
Support tickets — drafts replies in Zendesk, Intercom, HelpScout.
Per-task time vs. a $65K community manager.
| Task | Human | Theo | Saved |
|---|---|---|---|
| Reply to common question | 5 min | <1 min | 4 min |
| Weekly digest write-up | 1.5h | 5 min | 1h 25m |
| Sentiment monitoring (daily) | 30 min | 0 min | 30 min/day |
| Support ticket draft | 8 min | 1 min | 7 min |
| New-member welcome | 3 min | 0 min | 3 min |
Plug in your typical community + support volume.
Plugged into your channels and replying within 48 hours. $1,497/mo CAD.
Hire Theo Now ↗A quick intro call with the Wilfred team to scope your AI hire — discuss the role, integrations, and whether we're a fit. No slide deck, no pressure.
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